FAQ

Nicole Rose Jewelry offices is located in New York City at 299 Broadway. Showroom visits is based upon appointment only. Please do not stop by with out an appointment. Please contact us at: contact@nicolerosejewelry.com for appointments.

Second Location: Nicole Rose Jewelry/Marshall Asnen. Production, shipping, invoicing and repairs are only done out of this office. Please contact us at: 215-922-4719 or email us at contact@nicolerosejewelry.com

Please email: contact@nicolerosejewelry.com

Please do not stop by the offices. Only confirmed appointments will be seen.

We require 20% deposit on all engagement rings. Balance is paid once ring is completed.

Online we accept credit card only. Split payments are not permitted online. Private sale appointment purchases can pay by check or wire transfer.

We do ship overseas. You will be charged the difference for possible taxes, customs duties and fees levied by the destination country .The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

All sales are final. If the product is incorrect or has a defect we will provide an exchange or we will correct the defect. To do an exchange, you have a 7 day window of receiving the item to notify us. With specialized custom, bridal, one of a kind estate and sample sale pieces: all sales are final. However, if you have any questions or a concern upon receiving your item, please contact us so we can review.

We reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or have been mishandled in any way.

Any questions please contact us at contact@nicolerosejewelry.com.

No, all one of a kind estate pieces are final sale and cannot be exchanged.

Each client varies. It could take 1-2 appointments to select your dream stone. Our hand made mountings take 3-4 weeks. If you are on a deadline we will work to the best of our capability to get the ring completed for your targeted date.

We recommend finalizing your diamond selection 8-10 weeks before you want your ring completed in hand. This ensures you see the most up to date and accurate options available and leaves enough time for production, which takes 4-6 weeks as each ring is crafted by hand by our master bench jewelers. If you have a tighter deadline, we will do our best to accommodate.

We traditionally need 4-8 weeks for completion. However, certain items could be ready before the quoted delivery window. If you are on a dead line for a specific date please contact us before ordering.

Please contact us within 3 days so we can provide an exchange. You can reach us at contact@nicolerosejewelry.com