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Shipping & Return Policy

PROCESSING TIME

For in stock items, please allow 2-7 business days for shipping. For pieces not in stock, please allow 4-8 weeks for production. If your order is a rush or if you want to inquire product availability please email customerservice@nicolerosejewelry.com and we will let you know if your request can be accommodated. Please note the shipping method selected does not expedite your order's production time.

SHIPPING

Once your piece is complete, we will email you with tracking information. All jewelry requires signature upon delivery, there will be three attempts (purchaser is responsible for any costs associated with a package returned to Nicole Rose Jewelry due to multiple failed delivery attempts). All next day orders submitted by 12pm EST will ship out that day if there are no modifications.

  • Standard shipping : arrives within 2 business days between 10am-12pm (excluding weekends and holidays). 
  • UPS Next Day Air: arrives next business day between 9-11am (excluding weekends and holidays). 
  • UPS Saturday Overnight delivery: arrives between 9am-7pm.
  • FedEx International: 2-6 business days (excluding weekends and holidays).

*International orders may be required to pay duty or VAT. These are the responsibility of the purchaser before your package is delivered. Nicole Rose Jewelry is not responsible for returned packages due to unpaid duty or VAT. Nicole Rose Jewelry is not responsible for international labels for any exchanges.

RETURN POLICY

All sales are final/no refunds. Cancellations will be accepted within a 24 hour period. The purchaser is responsible for cancellations fees up to 10% of the purchase. For any personalized purchases, refunds/store credit can not be accepted. If you would like to exchange a non personalized item, please contact us customerservice@nicolerosejewelry.com within 7 business days of receiving your order for store credit. All bridal, classic diamond studs, eternity necklaces, and discontinued sale items are final sale.

If you are unsure of your size or have questions about our pieces, feel free to contact the Nicole Rose team who can guide you in the right direction! customerservice@nicolerosejewelry.com 

If there is a manufacturing defect upon receipt of your order, please email us within 3 business days of delivery for a replacement. Your item must be unused and in its original packaging. We reserve the right to refuse any replacement requests if we believe the items are intentionally damaged or misused. If applicable, a refund may be approved by Nicole Rose Jewelry due to a manufacturing defect. Any additional questions please contact us at: customerservice@nicolerosejewelry.com 


RESIZING + REPAIRS

Did you purchase the wrong ring size? Or do you need to have your jewelry repaired? We would be happy to adjust it for you! The customer is responsible for any applicable repair/shipping fees. Please contact customerservice@nicolerosejewelry.com to discuss repair options. 

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